Privacy policy
Clear information practices.
This policy explains what information UpElite may handle, why it is used, the choices available to you, and how to contact us.
Last updated: July 2026
Privacy is part of the practice environment.
We aim to collect only what is reasonably needed to provide, protect, and improve UpElite. We do not sell your personal information.
1. Scope
This Privacy Policy applies to the UpElite website, app, and related support interactions that link to this policy. It does not govern third-party websites or services that have their own privacy terms.
2. Information we may handle
The information involved depends on how you use UpElite and which features are available to you.
| Category | Examples | Primary purpose |
|---|---|---|
| Account and contact | Name, email address, support correspondence | Account access, communication, and support |
| Practice workspace | Virtual plans, levels, targets, sizing inputs, notes, and review history | Provide the workspace features you choose to use |
| Technical and usage | Device type, app version, approximate region, diagnostics, and feature interactions | Security, reliability, and product improvement |
| Preferences | Selected symbols, display choices, and notification settings | Remember and personalize your workspace |
Please avoid placing sensitive personal information in free-form notes or support messages unless it is necessary for your request.
3. How we use information
- Provide and maintain UpElite features, including virtual practice plans and review history.
- Authenticate users, protect accounts, prevent abuse, and troubleshoot issues.
- Respond to questions, support requests, and privacy inquiries.
- Understand feature performance and improve usability.
- Comply with applicable law and enforce our rights.
UpElite market content is demonstrative and educational, may be delayed, and is not investment advice. Information you enter into a virtual plan is not used to execute a real trade.
4. When information may be shared
We may share limited information with service providers that help us operate hosting, security, diagnostics, communications, or customer support. These providers are expected to handle information only for contracted purposes and under appropriate safeguards.
We may also disclose information when reasonably necessary to comply with law, protect people or systems, investigate misuse, or support a corporate transaction subject to appropriate protections. We do not sell personal information.
5. Retention
We retain information only for as long as reasonably necessary for the purposes described here, including service delivery, security, dispute resolution, and legal compliance. Retention periods vary by information type and applicable requirements. We may retain de-identified or aggregated information where it can no longer reasonably identify you.
6. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, alteration, or misuse. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Your role
Use a unique password where accounts are offered, protect access to your device, and contact us promptly if you believe your account or information has been compromised.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of certain personal information, and to object to or withdraw consent for certain processing.
How to make a request
Email [email protected] with “Privacy Request” in the subject line. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.
8. Children’s privacy
UpElite is not directed to children under 13, or the higher minimum age required in a particular jurisdiction. We do not knowingly collect personal information from children below that age. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
9. International processing
Your information may be processed in countries other than the one where you live. Where required, we use appropriate mechanisms intended to protect information transferred across borders.
10. Changes to this policy
We may update this policy as UpElite or applicable requirements change. We will post the revised policy and update the date at the top. If a change is material, we may provide an additional notice where appropriate.
11. Contact us
Questions or privacy requests can be sent to [email protected]. General product support is available at [email protected].